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Cybersecurity

The PUC’s Cyber Team, created in 2012, is comprised of staff from the Office of the Executive Director, the Bureau of Audits, the Office of Management Information Systems, the Bureau of Technical Utility Services, the Law Bureau and the Office of Communications. The team meets bi-weekly or as necessary and provides recommendations to Commissioners for cybersecurity-related initiatives such as training, communications, etc.

Cybersecurity Best Practices for Small & Medium Pennsylvania Utilities - Second Edition, October 2015. The guide outlines red flags to look for and ways to prevent identity or property theft; how to manage vendors and contractors who may have access to a company’s data; what to know about anti-virus software and much more.

Gov. Tom Wolf proclaimed October 2016 Cybersecurity Awareness Month in Pennsylvania.

On Oct. 1, 2015, the PUC united state and federal government agencies, utility companies and law enforcement to highlight National Cybersecurity Awareness Month and the collaborative work being done to protect Pennsylvania’s critical infrastructure. Event participants included the PUC, the U.S. Department of Homeland Security, the Pennsylvania Office of Administration, the Pennsylvania Emergency Management Agency, the Pennsylvania State Police, the Pennsylvania Office of Homeland Security, the South Central PA Task Force, UGI Utilities Inc., Pennsylvania American Water, Verizon Pennsylvania and PPL Electric Utilities.

Cybersecurity Press Conference Video

Complaints

Learn how to submit a complaint with a public utility. You can also search existing formal complaints.

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811: PA One Call

Homeowners and contractors must call 8-1-1 before starting any digging or excavation project.

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If you can't find what you're looking for here, please contact the PA Public Utility Commission. Call us at 1-800-692-7380 or contact us online.

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