EDC Service Outage Response Reports

Winter Storms Riley & Quinn Report - The report contains information on actions taken by the PUC and the impacted utilities, primarily related to Winter Storms Riley and Quinn in March 2018, and contains information about ongoing steps, in addition to compiling and analyzing electric distribution company (EDC) data; examining complaints about the inability of customers to contact the EDC to report outages; and reviewing a lack of specific restoration information.

Winter Storm Nika Report - The February 2014 ice storm (Nika) had a significant impact on Pennsylvania and its EDCs. The number and duration of Nika-related outages warranted a review of the EDCs’ preparation and response by the PUC’s Bureau of Technical Utility Services (TUS). This review is based on a combination of the utilities’ reports required by Commission regulations, telephonic and email conversations with the EDCs throughout the restoration period, and information from subsequent meetings and communications with EDCs and other stakeholders. This includes two after-action review meetings held by the Pennsylvania Emergency Management Agency (PEMA) and three public input sessions conducted by the PUC.

Hurricane Sandy Report – The number and duration of Sandy-related outages warranted a review of the EDCs’ preparation and response by the PUC. The review is based on the utilities’ reports required by Commission regulations, telephonic and email conversations with the EDCs throughout the restoration period, and information from subsequent meetings and communications with EDCs and other stakeholders. Recommendations for further action by the Commission and EDCs are included.

Executive Summary - Pennsylvania’s electric distribution companies (EDCs) were affected by several strong storm systems of varying meteorological circumstances in 2011. All jurisdictional EDCs except one had at least one PUC reportable outage event in 2011. Released August 7, 2012.

To address these concerns, the Commission staff was tasked with preparing the following three reports:

Hurricane Irene Report

Summary Report of EDCs’ Handling of High-Call Volumes and Analysis of Storm and Severe Weather Data

Summary Report of Outage Information Required by Nov. 11, 2011 Order at Docket No. I-2011-2271989